Return Policy
At Car Wash Commander, we want you to be completely satisfied with your purchase. If you experience an issue with your order, we’re here to help.
Return Eligibility
Most unused products may be returned within 30 days of delivery.
To qualify for a return, items must:
Be unused and in resalable condition
Include original packaging, manuals, and accessories
Not show signs of installation, damage, or misuse
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will work quickly to resolve the issue through replacement, exchange, or refund as appropriate.
Non-Returnable Items
The following items are generally not eligible for return:
Custom-branded products
Personalized items
Special-order equipment
Clearance or closeout merchandise
Products that have been used or installed
Return Process
Before returning an item, please contact our team so we can assist with the return process and provide return instructions.
Please include:
Order number
Product name
Reason for return
Photos (if the item is damaged or defective)
Refunds
Once the returned item is received and inspected, eligible refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider.
Shipping Charges
Shipping charges are generally non-refundable unless the return is the result of a damaged, defective, or incorrect shipment.
Certain oversized, freight, or special-order items may be subject to manufacturer return policies and additional shipping requirements.
Questions?
Our goal is to make every purchase a positive experience.
If you have any questions about a return, please contact us:
Car Wash Commander
Phone: 336-423-8487
Email: customer.service@carwashcommander.com